Legal information
Refund policy
How to request digital-software and physical-hardware refunds without affecting statutory consumer rights.
Requesting a refund
Contact support@drumchopper.com to request a refund and include the purchase email and Stripe receipt or transaction reference. Approved refunds are returned to the original payment method through Stripe.
Physical units
For a preconfigured Raspberry Pi bundle, contact support before returning anything so the return can be identified. Hardware must be packaged safely with its supplied parts. Nothing here limits rights relating to faulty goods, distance sales, cancellation periods or other protections that apply where you live.
Digital content
The checkout may ask for consent to immediate supply of digital content and acknowledgement of how that affects a cancellation right. This does not affect remedies for faulty, misdescribed or unavailable software, or any other statutory right that cannot be waived.
Effect on the licence
A full approved refund or a successful chargeback revokes the associated Drum Chopper licence and its active device entitlements. A partial refund does not automatically revoke the licence unless the refund agreement says otherwise.
Last updated 28 August 2026.